The Ice Cream Specialist will work in ECHO’s food truck that will be serving the most anticipated creemees on the waterfront. The Ice Cream Specialist will be responsible for maintaining excellent customer service while being a brand ambassador for ECHO and educating guests on ECHO’s Mission.
This role is part time (20 hours/week) during summer 2025 (May - August, may be extended thru October). Hours fall between 10:30am and 9:30pm; weekend availability required.
Responsibilities include :
Receive and complete orders from customers for ice cream and retail items
Complete opening and closing procedures including POS, cash drawer counting, turning on/off all monitors, lights and music as well as starting food prep and cleaning
- Keep all items on the trailer well stocked and organized
- Create a positive and welcoming first impression of ECHO
- Stay informed about ECHO exhibits, programs, and gift shop merchandise
- Answer guest questions about ECHO and Burlington area or guide them to where they will get the question answered
- Close all drawers and prepare daily cash-out deposits
- Maintain a high standard of cleanliness throughout the food trailer
- Communicate with ECHO’s Retail Manager when stock is low on retail items, food items or serviceware
- Understands and follows all policies and procedures
- Assists in ensuring a safe working environment throughout the food trailer
- During periods of inclement weather, work may move inside ECHO and include stocking, light cleaning, greeting movie guests, and/or working at the front desk on the POS system
- Open to learning new tasks
Essential Skills/Training:
- Ability to work a flexible schedule
- Ability to operate a cash register and POS system
- Can-do attitude and willingness to take on additional responsibility
- Ability to work collaboratively with others
- Skilled in customer service
- Ability to reach, bend, stoop, push and/or pull and frequently lift up to 25 pounds and occasionally lift/move up to 50 pounds
- Able to stand for multiple hours within a tight space